I’m a design research consultant with a mission to help businesses understand their customers and employees so they can make better products, software, and services. In 2009, I founded 80 Watts, a consultancy focused on research, training, and experience design. Recent projects include conducting research to improve B2B service design and communication, the employee experience for a global call center, and the patient experience of a genome testing service.
Contact for a free 30 minute consultation and 5% off first project matt@80watts.com