McConnell is co-founder and CEO of ATDC Signature graduate Intradiem.
Matt McConnell, the Atlanta entrepreneur and co-founder of Intradiem, will serve as the keynote speaker of the 2019 ATDC Startup Showcase.
Now in its 33rd year, the ATDC Startup Showcase is Georgia’s largest spring technology event. This year’s Showcase will be held April 18 at the Georgia Tech Hotel and Conference Center and will feature more than 75 of the state’s most promising and emerging startups from across the state, including Atlanta, Savannah, Athens, Macon, and Augusta. (REGISTER HERE).
McConnell, a 1994 graduate of the Georgia Institute of Technology with a bachelor’s degree in industrial engineering, co-founded and is CEO of Intradiem, a leading provider of robotic process automation for contact centers.
The Alpharetta, Georgia-based company delivers more than 1 billion automation actions per year on behalf of its clients to improve contact center productivity and performance.
As one of the original founders of the company in 1995, McConnell’s vision was to reinvent the customer service experience.
The company, a 2000 ATDC Signature graduate, initially focused on solving the challenges training call center agents. Intradiem’s technology platform is built to continually evolve to address issues of workforce management, operational efficiency, and employee engagement.
Nearly two decades later, McConnell leads one of Georgia’s largest software companies with a blue-chip client roster that includes JPMorgan Chase, AT&T, United Healthcare, MetLife, Allstate, and Macy’s.
“People sometimes see us as an overnight success, but it was 20 years of focus and dedication to our singular mission — to transform service with automation — that has been the engine driving that success,” McConnell said.
The focus on its core mission is reflected in Intradiem’s corporate culture: to have a staff with personal and professional interest in service.
“Creating a culture that reflects your values and mission as an entrepreneur is a cornerstone to startup success,” he said. “Our team is inspired to create a better world by living a culture of service to each other, to their customers, and to their community.”
McConnell sits on several non-profit boards in metro Atlanta, including serving as chairman of his family’s foundation, 20/20 Hearing, a non-profit that provides financial support to families that do not have access to affordable hearing care.
“Matt is truly a stellar example of the Atlanta entrepreneurial success model,” said John Avery, ATDC’s director. “His success as an entrepreneur, passion for and his understanding of the startup life is inspirational. His visionary leadership makes him the perfect speaker to our startup community.”
About the Advanced Technology Development Center
The Advanced Technology Development Center (ATDC), a program of the Georgia Institute of Technology, is the state of Georgia’s technology startup incubator. Founded in 1980 by the Georgia General Assembly which funds it each year, ATDC’s mission is to work with entrepreneurs in Georgia to help them learn, launch, scale, and succeed in the creation of viable, disruptive technology companies. Since its founding, ATDC has grown to become one of the longest running and most successful university-affiliated incubators in the United States, with its graduate startup companies raising $3 billion in investment financing and generating more than $12 billion in revenue in the state of Georgia. To learn more, visit atdc.org.